Frequently Asked Questions
At CHCSHQ, we understand that technology can sometimes be confusing. That’s why we’ve created this FAQ section to answer common questions about our services, support process, app development, and more. Whether you’re wondering how to get started, what types of devices we support, or how our Apple apps can help you streamline your workflow, this is the place to find quick answers. If you don’t see your question here, feel free to reach out — we’re happy to help!
1. What kind of computer support do you offer?
We provide a wide range of support services, including device troubleshooting, software installation, networking, performance optimization, and system updates for both home users and small businesses.
2. Do you work with both Mac and Windows systems?
Yes! We have experience with both macOS and Windows platforms, and can help you navigate issues on desktops, laptops, and even mobile devices.
3. What are your rates for tech support or consulting?
Rates vary depending on the complexity and duration of the task. We offer competitive pricing, transparent estimates, and no hidden fees. Contact me for a free consultation.
4. What kind of apps do you develop?
We specialize in creating custom Apple applications, such as ArtManager, tailored for creative professionals and small businesses. We handle the entire process—from design to App Store deployment.
5. Can you help me set up or migrate to a new device?
Absolutely. We offer full setup, data transfer, software configuration, and personalized guidance for new devices to make your transition smooth and stress-free.
6. Do you offer remote support?
Yes, we offer remote support sessions for clients who prefer help from the comfort of their own home or office. Secure screen-sharing and voice guidance ensure efficient problem-solving.
7. What is your turnaround time for support requests?
Most support requests are addressed within 24–48 hours. For urgent issues, we do our best to respond the same day.
8. How can I contact you to get started?
You can reach us through the Contact page, where you’ll find our form, email, and phone number. We're happy to schedule a consultation or answer any questions you have.